1pk Frequently Asked Questions

1pk requires a clear photo or scan of your CNIC (Computerised National Identity Card) — both front and back — along with a real-time selfie photograph taken at the time of submission. In some cases, 1pk may request additional proof of address or proof of payment method ownership. KYC is mandatory before any withdrawal is processed and is usually completed within 24 hours on business days.

No. 1pk strictly allows one account per player, per household, and per device. Creating multiple accounts — even under different names or phone numbers — is a violation of the 1pk Terms and Conditions. If duplicate accounts are detected, all accounts involved will be suspended, bonus funds will be forfeited, and net winnings generated through duplicate accounts may be voided. If you have forgotten your login details, use the account recovery option instead.

On the 1pk Login page, click the 'Forgot Password' link below the login fields. Enter your registered Pakistani mobile number and you will receive an OTP-based reset link via SMS within a few minutes. Follow the link to set a new password. If your registered mobile number has changed or you cannot receive SMS, contact 1pk support via live chat or email at [email protected] with your identity details for manual account recovery.

To close your 1pk account permanently, contact the support team via live chat inside your account dashboard or by emailing [email protected]. Before closure, all pending bets are settled, any bonus funds are forfeited, and your remaining real-money balance is paid out to your registered payment method. Processing typically takes one to three business days. If your reason for closing relates to a gambling concern, 1pk recommends using the self-exclusion tool instead.

The minimum deposit on 1pk is Rs 200 (Pakistani Rupees Two Hundred). This applies across all accepted payment methods, including JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, and Meezan Bank transfer. Deposits below Rs 200 will not be credited to your wallet. There is no platform-level maximum deposit limit imposed by 1pk, though individual payment providers such as JazzCash and EasyPaisa may have their own transaction caps.

JazzCash deposits on 1pk are typically credited to your wallet instantly or within five minutes of confirmed payment. This makes JazzCash one of the fastest deposit methods available on 1pk for Pakistani players. If your JazzCash deposit has not appeared in your wallet after fifteen minutes, check your JazzCash transaction history to confirm the payment was sent. If it shows as deducted from JazzCash but not credited, contact 1pk support immediately with the transaction reference number.

EasyPaisa deposits on 1pk are processed instantly in most cases, similar to JazzCash. The funds should appear in your 1pk wallet within five to ten minutes of a confirmed EasyPaisa transaction. During peak hours or EasyPaisa network maintenance windows, there may be minor delays of up to 30 minutes. If your deposit has not arrived after 30 minutes, contact 1pk live chat with your EasyPaisa transaction ID for manual verification.

Bank transfer withdrawals from 1pk to HBL, UBL, or Meezan Bank accounts are typically processed within one to three business days after approval. JazzCash and EasyPaisa withdrawals are faster — usually processed within five to thirty minutes during normal operating hours. Processing times may extend during Pakistan public holidays or periods of high withdrawal volume. Your KYC verification must be complete before any withdrawal is processed.

1pk does not charge platform-level fees on incoming deposits or outgoing withdrawals. However, your payment provider — whether JazzCash, EasyPaisa, or a Pakistani bank — may apply their own transaction charges independently of 1pk. We recommend checking your payment provider's fee schedule before initiating large transfers. The amount you request for withdrawal from 1pk is the amount 1pk sends; any deductions after that point are made by the payment provider.

The minimum withdrawal amount on 1pk is Rs 500 (Pakistani Rupees Five Hundred). Withdrawal requests below this amount will not be processed. For withdrawals above standard per-method limits, players should contact 1pk support via live chat to arrange processing — large withdrawals may be processed in multiple instalments where operationally required. All withdrawals must go to a payment method registered in the same name as your 1pk account.

Yes — PSL (Pakistan Super League) is one of the most popular betting markets on 1pk. You can bet on match winners, top batsmen, over/under totals, player performance markets, and live in-play odds during PSL fixtures. 1pk covers all PSL league stages, playoffs, and the final. Markets are settled based on official PSL results. Player-specific markets are voided if the named player does not participate in that match.

Live in-play betting on 1pk allows you to place bets during an ongoing cricket match as the action unfolds — ball by ball, over by over. Odds update in real time based on the live match situation. You can bet on the next wicket, next boundary, end-of-over score, and match result at any point during play. Bets placed on markets that have already concluded due to data feed latency will be voided and returned to your wallet.

1pk offers a wide selection of slot games from leading international game studios, including classic three-reel titles, five-reel video slots, and jackpot slots. Return to Player (RTP) percentages vary by game title and are displayed within each game's information panel. Most slots on 1pk carry RTPs between 94% and 97%. All slot games use certified RNG (Random Number Generator) technology independently audited for fairness by recognised testing laboratories.

Yes — 1pk is fully optimised for mobile play on both Android and iOS devices. The 1pk platform runs smoothly in your mobile browser without requiring a separate app download. All casino games, including live dealer tables, slots, and sports betting markets, are accessible from your smartphone. The 1pk Login on mobile works the same way as desktop — enter your mobile number and password to access your full account, including all games and the account dashboard.

Yes. All live casino games on 1pk use physical equipment — real cards, real roulette wheels — operated by professional dealers in licensed studios. For RNG-based games like slots and virtual table games, 1pk uses certified Random Number Generator technology that is independently audited by accredited testing laboratories. The fairness certification for all games is a condition of 1pk's international gaming licence and is reviewed through periodic third-party audits.

The 1pk welcome bonus is available to all newly registered players making their first deposit. The bonus is credited to your account automatically after your qualifying deposit is confirmed — no bonus code is required. The welcome bonus is subject to wagering requirements (typically 30x the bonus amount) that must be completed within 30 days. One welcome bonus per player, household, and device. Check the current promotion terms inside your 1pk account for the exact matched percentage and maximum bonus amount.

A wagering requirement is the number of times you must bet the bonus amount before any winnings from that bonus become withdrawable as real money. For example, if 1pk gives you a Rs 1,000 bonus with a 30x wagering requirement, you must place Rs 30,000 in total wagers before the bonus winnings can be withdrawn. Not all games contribute equally — slots typically contribute 100%, while table games may contribute at a reduced rate. Always check the specific promotion terms.

Yes — all bonuses on 1pk have an expiry period. If wagering requirements are not completed within the specified timeframe (typically 30 days from the date the bonus was credited), the bonus funds and any associated winnings are automatically cancelled from your account. Expired bonuses cannot be reinstated. You will receive a notification before your bonus expires so you have time to use it. Always check the expiry date in the 'My Bonuses' section of your 1pk account dashboard.

No — bonus funds in your 1pk wallet cannot be withdrawn directly. They must first be converted to real-money winnings by completing the applicable wagering requirement. Once the wagering requirement is satisfied in full, the resulting winnings move from your bonus balance to your real-money balance and become withdrawable via JazzCash, EasyPaisa, or bank transfer. If you request a withdrawal before completing wagering, the remaining bonus funds are forfeited automatically.

Yes. 1pk operates under an international gaming licence issued by a recognised regulatory authority. This licence requires 1pk to maintain fair game certification, segregated player funds, responsible gaming tools, anti-money laundering compliance, and annual third-party audits. Player funds held in your 1pk wallet are kept in segregated accounts, meaning they are not mixed with 1pk's operational funds. This protects your balance even in the unlikely event of any business disruption.

The minimum age to register and play on 1pk is 21 years. This is a strict, non-negotiable platform policy and a condition of 1pk's international gaming licence. Age verification via CNIC is applied to every account during the KYC process. Any account found to belong to a person under 21 will be immediately closed, all deposits returned, and no winnings paid. If you know of someone underage attempting to access 1pk, please report it to [email protected] immediately.

Both deposit limits and self-exclusion are available directly inside your 1pk account dashboard under the Responsible Gaming settings. Deposit limits (daily, weekly, or monthly) take effect immediately when reduced. Self-exclusion can be set for periods ranging from 30 days to permanent exclusion and is irrevocable for the chosen duration. If you need help activating these tools, 1pk's support team can action them on your behalf via live chat or email, 24 hours a day.

If you feel your gambling on 1pk is becoming harmful — you are chasing losses, gambling with money meant for household expenses, or finding it hard to stop — take action immediately. Use the self-exclusion or cooling-off tools in your 1pk account settings to pause your account right now. You can also contact 1pk's live chat support, available 24/7 in Urdu and English, to activate restrictions on your behalf. Our support agents are trained in responsible gaming and will handle your conversation with full discretion.